Jonathan
Honeybone.

I automate the work
tickets are made of.

I manage an IT help desk and work on infrastructure, automation, and escalations. Outside work, I build local AI systems, self-hosted services, and custom PCs.

Explore my work A little about me

A sculpted JH monogram with titanium faces and champagne-metal bevels. — INDEPENDENT BY DESIGN

Chalfont, Pennsylvania

IT operations · Automation · Independent systems

SCROLL TO EXPLORE

1,000+

Endpoints supportedDental practices & small businesses

2022

Started in IT supportHands-on since February

2024

Promoted to managerLeading the help desk since April

01 THE WORK

What I
work on.

Infrastructure support, PowerShell automation, and the independent systems I build outside work.

01 / OPERATIONS

Run.

Keep people working. Final escalation for infrastructure, networks, Microsoft 365, and security incidents across dozens of client environments.

Led a Windows 10 to 11 migration across 1,000+ endpoints with minimal client disruption.

Selected operations work

Root-caused practice-management crashes linked to a Windows update and workstation hangs traced to a print driver.
Identified end-of-life consumer SSDs in a server RAID before failure.
Investigated Microsoft 365 business email compromise and repaired broken domain trusts.
Train technicians, report help desk KPIs, and manage hardware refreshes from procurement to installation.

02 / AUTOMATION

Automate.

Fix the repeat work. I build the PowerShell toolkit the team uses for fleet audits, Windows repair, storage health, and application control.

Brought AI-assisted triage and drafting into the SyncroMSP workflow.

Inside the toolkit

Fleet system audits and Windows health repair.
Storage-health auditing and application-control blocklists.
Windows 11 upgrade automation.
Document-as-you-go procedures, SOPs, and a reusable knowledge base for repeat issues and technician onboarding.

03 / INDEPENDENT SYSTEMS

Build.

Own the whole system. After hours, I design and run my own infrastructure: identity, self-hosted services, local AI, and custom hardware.

A fine-tuning pipeline and evaluation harness for a 9B open-weight model.

What I’m building

A self-hosted business platform with SSO, PostgreSQL services, and mail infrastructure.
A local AI stack with my own fine-tuning pipeline and evaluation harness.
Custom gaming PCs and hardline water-cooling design through Razmanion.

FROM THE ESCALATION QUEUE

Selected
escalations.

Practice-management crashes. Traced to a specific Windows update.

Intermittent workstation hangs. Traced back to a print driver.

Server storage health. End-of-life consumer SSDs identified in a server RAID before failure.

02 INDEPENDENT PROJECTS

Independent
projects.

Local AI experiments, self-hosted infrastructure, and custom hardware.

AI / PRODUCT / INFRASTRUCTURE01

INDEPENDENT AI

Orvyth

My independent AI project, covering model experiments, local inference, and the infrastructure around them.

Product directionAI experimentsInfrastructure

The work behind the project

My focus is product direction, AI experimentation, and the infrastructure that supports the work. The local model and self-hosted platform below are related parts of that broader effort.

My personal PC build with blue and purple lighting behind a glass side panel. — MY PERSONAL BUILD02

CUSTOM HARDWARE

Razmanion

I pick the parts. I build the system. Custom gaming PCs and hardline water-cooling design are the hardware side of my independent work.

Custom PCsComponent selectionWater cooling

Build notes

My work covers component selection, custom PC design, and hardline water cooling. The photograph shows my own machine, not a Razmanion product render or a claim about its cooling configuration.

INFRASTRUCTURE

Private project

Self-hosted
infrastructure.

A business platform with its own SSO and identity layer, PostgreSQL services, and mail infrastructure.

01IdentitySSO

02ServicesPostgreSQL

03InfrastructureLinux · Docker

Platform notes

I design, deploy, and operate the platform on Linux with Docker, SSO, PostgreSQL-backed services, and mail infrastructure. Private endpoints and access details are deliberately not linked here.

LOCAL AI

Runs offline

Local model
experiments.

A fine-tuning pipeline and evaluation harness for a 9B open-weight model, running on hardware I own.

Open-weight modelFine-tuning · Evaluation · Local inference

Evaluation notes

In my own agent-task benchmark, the recorded result moved from 5 to 65 out of 70. This describes one personal test set, not general model performance.

My own evaluation, not an independently verified benchmark or a comparison with other models. The test set and methodology are not published on this page.

PROJECT CASE STUDIES

The work in more detail

What each project needed, how it was approached, and what the available evidence supports.

01This portfolio websiteStatic delivery · AI-assisted implementation

Problem: Turn the supplied portfolio design into a website at my own domain, with a working contact address and reliable page routing.
Approach: AI-assisted implementation kept the supplied design and separated images, CSS, and JavaScript into local assets. Nginx serves the static pages behind Cloudflare, with HTTPS, a canonical redirect, and a real 404 page.
Evidence: Asset, link, image, and content-security checks passed. Desktop and phone browser checks exercised navigation, filtering, monogram switching, and email copying. Public HTTPS and missing-page checks passed on 9 October 2026.
Limits: These checks apply to this portfolio and the tested interactions. They do not certify other hosted services. Hosting, certificate renewal, and browser behavior still need ongoing maintenance.

02Email at my own domainSelf-hosted mail · Authenticated client access

Problem: Use an address at my own domain in a regular mail app while retaining control of mailbox storage.
Approach: Postfix, Dovecot, and OpenDKIM provide encrypted client access, authenticated sending, and domain signing. A restricted private relay handles outbound mail. Setup and verification used AI assistance.
Evidence: I confirmed the original Gmail test in Inbox before the relay change. Gmail later accepted a real monitoring alert through the final relay; an internal return test preserved DKIM. Encrypted off-site backups passed a non-destructive staged restore of 219 files.
Limits: Phone synchronization and Gmail authentication headers remain unverified. Inbox placement through the final relay is unconfirmed. Recovery was checked in staging; a live-server disaster restore was not tested.

03PowerShell support toolingSupport automation

Problem: Recurring support work includes system audits, Windows repair, storage-health checks, application control, and operating-system upgrades.
Approach: PowerShell tooling brings those tasks into a reusable help-desk workflow, alongside SOPs and a knowledge base for repeat issues and technician onboarding.
Evidence: A reusable toolkit alongside SOPs and a technician knowledge base. My LinkedIn résumé also describes a Windows 10-to-11 migration across 1,000+ endpoints.
Limits: My LinkedIn résumé is the source for these examples. Client-specific scripts and incident records stay private; no measured time saving is claimed.

03 THE PERSON BEHIND IT

Jonathan Honeybone in a navy suit and glasses. — Jonathan HoneyboneChalfont, Pennsylvania

About
me.

I work for a managed service provider supporting dental practices and small businesses. My day moves between infrastructure, Microsoft 365, security incidents, technician mentoring, and the tooling that makes the next ticket easier.

After hours, I design, deploy, and run my own systems. I like connecting the details: the person reporting an issue, the infrastructure behind it, and the documentation that helps the next technician.

Download profile (PDF) More about me on LinkedIn

Public professional profile · One-page PDF

THE PATH SO FAR

Work
experience.

APR 2024PresentIT Help Desk ManagerOperations · Escalations · Team development

Lead day-to-day operations for a managed service provider supporting dental practices and small businesses.

Final escalation point for infrastructure, networks, Microsoft 365, and security.
Train and mentor technicians; report help desk KPIs and support trends.
Audit RMM policies and ticket data. Spec, quote, and deploy hardware refreshes.
Write SOPs and knowledge-base articles for onboarding and repeat issues.

FEB 2022Apr 2024IT Help Desk SupportRemote & on-site technical support

Remote and on-site support across Windows workstations, servers, printers, Microsoft 365, and business applications.

Managed Active Directory accounts and permissions across client environments.
Troubleshot LAN/WAN connectivity and VPN/RDS access.
Documented and escalated through SyncroMSP, contributing procedures to the team knowledge base.

04 THE FOUNDATION

Tools and
credentials.

The tools I use in support and infrastructure, alongside my education and certifications.

The working stack

Operations & automation

PowerShell · SyncroMSP · IT Glue

Fleet audits, repair tooling, ticket workflows, and reusable documentation.

Infrastructure & identity

Microsoft 365 · Exchange Online
Active Directory · Windows Server

Business systems, user access, and domain services.

Independent infrastructure

Linux · Docker · nginx · PostgreSQL

Containerized services and self-hosted platforms.

Security & networks

ThreatLocker · UniFi · Acronis · 3CX

Application control, networks, backup, and communications.

Dental environments

Dentrix · SoftDent · Carestream · DEXIS

Practice management and imaging, where downtime affects real appointments.

Credentials

CompTIA certifications listed in my professional profile.

Security+
Network+
Cloud+
Server+
A+

CompTIA stackable certifications

Secure Cloud Professional (CSCP)
Network Infrastructure Professional (CNIP)
Secure Infrastructure Specialist (CSIS)
Cloud Admin Professional (CCAP)
IT Operations Specialist (CIOS)

EDUCATION

Middle Bucks Institute of Technology

Network and Operating Systems Security (NOSS)

2019–2022

Central Bucks HS-West

High School Diploma

2019–2022

View professional profile

WORKING PROCESS

How I work

Find the cause.

Trace the incident to the system, configuration, or component behind it.

Make the fix reusable.

Use a tool or procedure when the same support work keeps returning.

Document the result.

Record what changed so the next technician has a useful starting point.

05 START A CONVERSATION

Get in
touch.

For IT operations, automation, or an independent project, email me or find me on LinkedIn.

Say hello LinkedIn

[email protected]

Direct contact. No forms. No mailing lists.

JonathanHoneybone.

What Iwork on.